RULES FOR ISSUING AND USING A GIFT CERTIFICATE FOR SERVICES

The Certificate is confirmation of a monetary prepayment for services

1. GENERAL PROVISIONS

1.1. These Rules determine the procedure for issuing and using a gift certificate for obtaining a service of the Myroslava Novosilska Aesthetic Medicine Clinic (hereinafter – the Certificate).

1.2. The Certificate confirms the deposit of a monetary prepayment for one or several services in favor of the person who presents the Certificate.

1.3. All settlements are carried out exclusively in monetary form – cash or non-cash.

1.4. The Certificate is not a payment instrument, electronic money, or an independent form of settlement. Its presentation is used to identify a previously made prepayment and the right to receive services.

1.5. The holder of the Certificate may choose one or several services from the current list of services available under the Certificate, within the limits of the unused prepayment amount.

1.6. If the cost of the chosen services exceeds the prepayment amount, the difference is paid in monetary form. The unused balance of the prepayment may be used during the validity period of the Certificate.

2. TERMS AND DEFINITIONS

2.1. Executor – a business entity that has accepted a monetary prepayment and is obligated to provide the relevant services to the Recipient. Information about the Executor is brought to the attention of the Customer before the prepayment is made and is indicated in the manner established by law.

2.2. Customer – an individual who issues the Certificate and makes a monetary prepayment for services for themselves or in favor of the Recipient.

2.3. Recipient – an individual who has lawfully presented a valid Certificate and expressed an intention to exercise the right to receive services.

2.4. Certificate – a paper or electronic informational document confirming that the Customer has made a monetary prepayment for one or several services in favor of the Recipient. The Certificate is not a good, a payment instrument, electronic money, a security, a monetary equivalent, or an independent form of settlement.

2.5. Prepayment amount – the amount of funds in hryvnias actually deposited by the Customer in cash or non-cash form.

2.6. Price list – the current list and cost of services published on the website and/or at the place where services are provided.

2.7. Unused prepayment amount – the entire amount of the monetary prepayment or part thereof for which services have not actually and properly been provided. If no services have been provided, the entire prepayment amount is unused; after partial provision of services, the corresponding difference is unused.

2.8. Services available under the Certificate – one or several services from the current Price list which the Executor is entitled to provide and for which no restrictions on the use of the Certificate have been established.

2.9. Use of the Certificate – the actual and proper provision to the Recipient of a chosen service, with its cost credited against the previously made prepayment. The Certificate is considered used only to the extent of the cost of services actually and properly provided. The mere presentation of the Certificate or making a booking does not constitute use of the prepayment.

2.10. Validity period of the Certificate – three calendar months from the date the monetary prepayment is made, which is simultaneously the date of issuance of the Certificate.

3. PROCEDURE FOR ISSUANCE, SELECTION OF SERVICES, AND MAKING THE PREPAYMENT

3.1. When issuing the Certificate, the Customer independently determines the amount of the monetary prepayment. Selecting a specific service at the time of issuing the Certificate is not mandatory.

3.2. Before making the prepayment, the Customer is given the opportunity to review these Rules, the current list and cost of services according to the Price list, the validity period of the Certificate, the procedure for its use, and the established restrictions.

3.3. The prepayment is made in the national currency of Ukraine exclusively in monetary form – cash or non-cash. The settlement transaction is executed in accordance with the requirements of the legislation of Ukraine.

3.4. After confirmation that the prepayment has been made, the Customer is issued a paper Certificate or sent an electronic Certificate indicating the prepayment amount, the date of issuance, and the validity period.

3.5. During the validity period of the Certificate, the Recipient has the right to choose one or several services from the current list of services available under the Price list, within the limits of the prepayment amount.

3.6. The cost of the chosen service is determined according to the Price list in effect on the date it is actually provided, unless otherwise expressly agreed by the parties before the prepayment is made.

3.7. During the validity period of the Certificate, the Recipient may choose one or several available services and receive them during one or several visits.

3.8. If the cost of the chosen services exceeds the unused prepayment amount, the difference is paid in monetary form. If the cost of the services provided is less, the unused prepayment amount may be used for other available services during the validity period of the Certificate.

3.9. Presentation of the Certificate confirms that the Customer has fulfilled the monetary obligation regarding the prepayment and confirms the Recipient’s right to receive services within the limits of the unused prepayment amount. Presentation of the Certificate does not constitute a new or separate settlement by the Certificate.

4. FORM AND ISSUANCE OF THE CERTIFICATE

4.1. The Certificate may be issued in paper or electronic form. The form of the Certificate does not affect the scope of the Recipient’s rights.

4.2. The Certificate must contain the prepayment amount, the date of issuance, the validity period, as well as information sufficient for its unambiguous identification.

4.3. The electronic Certificate is sent to the Customer from the Executor’s official electronic channel and is valid provided it is possible to reliably confirm the fact of its issuance, the prepayment amount, the date of issuance, the validity period, and the unused balance of the prepayment.

4.4. After each provision of services, the Executor records their cost credited against the prepayment and the unused prepayment amount.

4.5. After services have been provided for the full prepayment amount, the Certificate is considered fully used, is blocked, and is not subject to reuse.

5. ISSUANCE OF THE CERTIFICATE IN FAVOR OF A THIRD PARTY

5.1. The Certificate may be issued in favor of a third-party individual – the Recipient.

5.2. The Recipient is considered to be the individual who has presented a valid Certificate in paper or electronic form and expressed an intention to exercise the right to receive services.

5.3. The information necessary for booking, patient identification, and the lawful provision of the chosen service is provided by the Recipient in person, to the extent required, before the service begins.

6. VALIDITY PERIOD AND BOOKING PROCEDURE

6.1. The validity period of the Certificate is three calendar months from the date of its issuance indicated on the Certificate. The period begins on the following calendar day and ends on the corresponding date of the third month, inclusive.

6.2. To use the Certificate, the Recipient must make a prior booking and receive the chosen service during its validity period. Booking is subject to actual availability of free time slots.

6.2.1. Cancellation or rescheduling of a booking at the Recipient’s initiative, as well as the Recipient’s failure to appear at the agreed time, does not extend the validity period of the Certificate.

6.3. If the Recipient contacted for a booking in a timely manner, but the Executor cannot offer a free time slot within the validity period of the Certificate, or an agreed booking is cancelled at the Executor’s initiative, the Certificate remains valid exclusively until the nearest agreed date for provision of the service.

6.4. In the presence of temporary medical contraindications confirmed by a medical opinion, the validity period of the Certificate may be extended by decision of the Executor based on the Recipient’s request.

6.5. After the validity period has expired, the Certificate cannot be used to obtain services unless its term has been extended in accordance with these Rules. Expiration of the term does not result in automatic transfer of the unused prepayment amount to another Certificate or its automatic refund; the legal consequences are determined by Section 9 of these Rules and the legislation of Ukraine.

7. MEDICAL ASSESSMENT AND CONSENT

7.1. The provisions of this Section apply where the Recipient chooses a service that, in accordance with the law, is classified as medical.

7.2. Issuance or presentation of the Certificate does not constitute a medical prescription, does not confirm the absence of contraindications, and does not replace informed consent to medical intervention.

7.3. The possibility, scope, and conditions for providing the chosen medical service are determined by an authorized medical professional after assessing the Recipient’s condition. The medical service is provided only in the absence of contraindications and after informed consent has been obtained in the manner established by law.

7.4. If contraindications are identified, the Executor has the right to refuse to provide the chosen medical service. During the validity period of the Certificate, the Recipient may use the unused prepayment amount – in full or in part – for one or several other available services from the current Price list. If another service is not agreed upon or its provision is impossible, the legal consequences are determined by Section 9 of these Rules and the legislation of Ukraine.

7.5. Medical services for young children, minors, or persons for whom the law requires the participation of a legal representative are provided with the participation and/or consent of such representative in the manner established by law.

8. LOSS OR DAMAGE OF THE CERTIFICATE

8.1. In the event of loss or destruction, a paper Certificate is not restored or replaced, except in cases where the Executor can reliably establish the fact of its issuance and payment, its validity period, and the unused prepayment amount.

8.2. A damaged paper Certificate may be accepted provided that its authenticity, validity period, and unused prepayment amount can be reliably established.

8.3. Re-sending of the electronic Certificate is carried out upon request of the Customer after confirmation of the fact of its issuance, payment, and validity.

8.4. Issuance of a duplicate or re-sending of the electronic Certificate does not create a new Certificate, does not extend its validity period, and does not grant any additional right to receive services. The duplicate confirms the right exclusively to the unused prepayment amount within the original validity period of the Certificate.

9. REFUSAL AND REFUND OF FUNDS

9.1. The Certificate is not subject to exchange for monetary funds and cannot be used to obtain cash. The mere presentation of the Certificate by the Recipient does not create a right to demand payment of the amount indicated on it.

9.2. Return of the Certificate after its purchase, a change in personal circumstances, or its non-use is not, in itself, grounds for automatic refund of the funds paid.

9.3. The cost of services actually and properly provided, credited against the prepayment amount, is not subject to refund, except in cases provided for by the legislation of Ukraine.

9.4. Refund of the unused prepayment amount, in cases provided for by the legislation of Ukraine, is carried out on the basis of an application from the Customer, submitted in paper or electronic form, provided that the original paper Certificate is returned, if one was issued and such return is objectively possible, or that the possibility of further use of the electronic Certificate is terminated, as well as provision of a payment document or other appropriate evidence of the prepayment having been made, unless otherwise established by the legislation of Ukraine.

9.5. The application is submitted in free form and must contain information sufficient to identify the Customer, the Certificate, and the fact of its payment, the grounds for the claim, contact details, the chosen method of refund, and, if necessary, payment details.

9.6. If the Customer and the Recipient are different persons, the refund is made to the Customer as the person who made the prepayment, unless otherwise provided by the legislation of Ukraine, an agreement, or proper authorization.

10. OTHER PROVISIONS

10.1. If the use of the Certificate becomes impossible for reasons attributable to the Executor, the Recipient is offered another available service within the limits of the unused prepayment amount. If another service is not agreed upon, the unused prepayment amount is subject to refund to the Customer in the manner provided for in Section 9 of these Rules and the legislation of Ukraine.

10.2. In the event of force majeure circumstances that directly make it impossible to use the Certificate, its validity period is extended for the period during which such circumstances actually persist. The legal consequences of the final impossibility of fulfilling the obligation are determined in accordance with the legislation of Ukraine.

10.3. Personal data is processed only to the extent necessary for the purchase and use of the Certificate, the organization of bookings, the provision of services, and compliance with legal requirements, in accordance with the Privacy Policy posted on the website.

10.4. Inquiries and claims are accepted using the contact details published on the website. Disputes are resolved through negotiations, and if agreement is not reached – in the manner established by the legislation of Ukraine. This provision does not limit the right to apply to a court or a competent state authority.

10.5. The Customer’s making of the prepayment after having been given the opportunity to review these Rules confirms acceptance of their terms. The version of the Rules in effect on the date the prepayment is made applies to the Certificate.

10.6. The invalidity or inapplicability of a particular provision of these Rules does not render the other provisions invalid. In such a case, the relevant provisions of the legislation of Ukraine apply.

10.7. This version of the Rules takes effect from the moment of its publication on the website.